Shipping policy
At Lenelly, we are committed to providing a seamless and reliable shipping experience. We understand the importance of receiving your order promptly and take great care to ensure each parcel is dispatched and delivered as efficiently as possible.
Shipping Methods
We offer a range of shipping options to suit your needs, including standard shipping, express shipping, and international shipping. Available shipping methods and pricing will be displayed at checkout based on your delivery address.
Dispatch Time
Orders are typically dispatched within 1–3 business days from our Australian warehouse.
During peak periods, including sales, public holidays, or product launches, dispatch times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Timeframes
Delivery timeframes begin once your order has been dispatched.
Australia
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Standard shipping: approximately 3–7 business days
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Express shipping: approximately 1–3 business days
International
Delivery times for international orders vary depending on destination, customs processing, and local postal services. Estimated delivery times will be provided at checkout where available.
Please note that delivery timeframes are estimates only and may be subject to delays outside of our control.
Business Days
Business days are Monday to Friday, excluding Australian public holidays.
Signature on Delivery
All Australian orders, including both standard and express shipping, are sent with signature on delivery to ensure your parcel arrives safely.
If you choose to request Authority to Leave through Australia Post, delivery will be made at your nominated location. Lenelly is not responsible for parcels that are lost or stolen after delivery has been confirmed by the carrier where Authority to Leave has been selected.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to follow your parcel’s progress and view estimated delivery updates provided by the carrier.
Shipping Costs
Shipping is calculated based on the items in your order and your delivery location. The applicable rate is always displayed at checkout before payment is completed.
Australia
- Clothing and apparel: $10.95 standard, $15.95 express
- Bags: $15.95 standard, $25.00 express
- Free standard shipping on Australian orders over $200
International
- Clothing and apparel: $30 AUD
- Bags: $35 AUD
- Free shipping on international orders over $250 AUD
If your order includes both apparel and a bag, a single shipping rate applies. You will be charged the bag shipping rate only, rather than a separate charge for each item.
Shipping Restrictions & Customs
While we aim to ship worldwide, certain destinations may be subject to shipping restrictions or limitations imposed by local customs authorities. It is the customer’s responsibility to ensure compliance with their country’s import regulations.
Any customs duties, taxes, or import fees charged by local authorities are the responsibility of the customer and are not included in the purchase price or shipping cost.
Shipping Address Accuracy
Please ensure all shipping details are entered accurately at checkout. Lenelly cannot be held responsible for delays, delivery issues, or lost parcels resulting from incorrect or incomplete address information provided by the customer.
Delays During Peak Periods
Delivery times may be extended during high-volume periods such as sales, holidays, or special releases. While we dispatch orders as promptly as possible, delays caused by shipping carriers or customs processes are outside of our control.
Lost or Damaged Items in Transit
In the unlikely event that your parcel is lost or arrives damaged, please contact us at hello@lenelly.com as soon as possible so we can assist you.
For deliveries made with Authority to Leave, Lenelly is not responsible for parcels that are lost or stolen once delivery has been confirmed by the carrier.
For all other deliveries, we will work with the shipping provider to investigate and help resolve the issue. We may request supporting information to assist with carrier enquiries or claims.
If you have any questions regarding shipping, delivery, or your order, please contact us at hello@lenelly.com Our team is always happy to help and ensure your experience with Lenelly is smooth from checkout to delivery.
